Cancellation & Refund Policy
How to cancel a paid vendor plan and when refunds apply.
Last updated: October 12, 2026
Cancelling
- Cancel anytime from Manage billing (sign in with your billing email) or by emailing hello@lifescifind.com.
- Cancellation takes effect at the end of the current paid term. Your plan’s features stay active until then, and you will not be charged again.
- When a paid plan ends, your profile returns to the Free plan. It is not removed; ask us if you also want the listing taken down.
Refunds
- Yearly plans: a full refund if you ask within 7 days of your first payment for a plan. After that, and for renewals, payments are not refunded, but you can cancel to stop the next renewal.
- Monthly plans: not refunded for partial months; cancelling stops the next charge.
- Our error: if you were charged by mistake or we could not provide the plan you paid for, we will refund the affected amount.
- Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days.
Launch pricing and renewals
The Enhanced Profile launch price applies to the first year; renewals are charged at the regular price shown on Vendor Plans. The Featured Partner founding price continues at each renewal for as long as the subscription stays active; it ends if you cancel. Cancel before the renewal date if you do not want to continue.
Questions: hello@lifescifind.com. See also our Terms of Service.