Veeva Systems

Veeva Systems provides cloud software, life-sciences data, and consulting services across commercial, medical, regulatory, quality, safety, and clinical operations. Its portfolio includes Vault CRM, OpenData, MedInquiry, Veeva RIM, and applications for clinical trials, pharmacovigilance, content, and quality management.

Commercial Engagement and Data

• Coordinate commercial engagement across field, digital, and events with Vault CRM, which connects sales, marketing, and medical teams through a unified customer database. Approved Email sends compliant HCP emails, and Campaign Manager orchestrates journeys across digital and field channels.
• Manage customer and field planning data with Veeva OpenData, which provides reference data on healthcare professionals, healthcare organizations, and their affiliations for use in CRM, analytics, and data warehouses. Veeva Compass adds anonymous patient-level data for the U.S. market. Align supports roster management, territory management, engagement planning, and field feedback.
• Plan go-to-market models and commercial launches with Veeva's business consulting services, which connect sales, marketing, and medical teams for omnichannel HCP engagement.

Medical Information and Engagement

• Handle medical information inquiries through Veeva MedInquiry, a GxP-compliant case handling and content management system that supports telephony, chat, email, CRM, and website intake.
• Identify and engage healthcare experts with Veeva Link. Link Key People provides KOL data, activity views, notifications, and insights for targeting and segmentation, while Link Workflow manages KOL engagements using Link Key People data.
• Capture field medical insights with Veeva Link Medical Insights, which uses AI to tag MSL notes and cluster them into medical themes so teams can spot emerging trends and evidence gaps.

Regulatory, Safety, and Quality Operations

• Manage regulatory information and submissions with Veeva RIM, which unifies regulatory systems and processes on a cloud platform for submission and registration management. Veeva Submissions Publishing generates electronic submissions for global health authorities, and Veeva Registrations produces product-data outputs such as xEVMPD and IDMP.
• Process safety cases and quality activities with Veeva Safety and Veeva QMS. Safety manages intake, processing, and submission of adverse events, while QMS supports complaints, deviations, audits, quality risk management, supplier quality management, and change control.

Clinical Trial and Data Operations

• Run clinical trial workflows with Veeva CTMS, EDC, eCOA, eConsent, eSource, RTSM, Study Startup, Site Connect, and eTMF applications. These systems support trial management and monitoring, site-reported data collection, participant consent, questionnaire responses, site collaboration, study start-up, randomization and supplies, and trial master file management.
• Manage clinical data through integrated clinical data applications that support one flow of data into a clinical database for aggregation and cleaning. Clinical Monitoring supports monitoring visit reports, trip-report filing in eTMF, issue and protocol-deviation workflows, and data transfer between CROs and sponsors.

Best Fit

• Life-sciences organizations seeking a broad software platform across commercial engagement, medical information, regulatory operations, safety, quality, and clinical development.