Omnichannel, CRM & Engagement Platforms Vendors

Product-led platforms for regulated life sciences engagement and digital experience delivery, including CRM, omnichannel orchestration, next-best-action, approved email, portals, personalization, patient engagement, conversational AI, and virtual events.

Workflows in this category

Veeva Systems is a life-sciences software and data provider offering CRM, medical information, regulatory, and clinical operations platforms.

Products: Vault CRM, Veeva RIM +6 more

Evidence-backed workflow match
Matches Life Sciences CRM
“Vault CRM is an agentic CRM for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database and embedded AI.”
Source: veeva.com

Also offers: Regulatory Information Management (RIM) Platforms, Healthcare Professional & Organization (HCP/HCO) Data, +3 more

Salesforce Life Sciences Cloud is software for CRM, field medical enablement, medical information, patient recruitment, and patient services case management.

Products: Agentforce Life Sciences, Life Sciences Cloud for Customer Engagement

Evidence-backed workflow match
Matches Life Sciences CRM
“Life Sciences Cloud is an AI-first engagement platform for Pharma, MedTech, Consumer, and Animal Health organizations.”
Source: salesforce.com

Also offers: Medical Information Software Platforms, Field Medical Enablement Platforms, +3 more

PharmaForceIQ is a software, data and services provider for HCP engagement orchestration, next-best actions and commercial measurement.

Products: Optichannel 360

Evidence-backed workflow match
Matches Engagement Orchestration & Marketing Automation
“End fragmented journeys with our Digital Orchestration engine, harmonizing strategy and all channels into a single system that delivers high-impact HCP experiences.”
Source: pharmaforceiq.com

Also offers: Next Best Action & Decisioning, Commercial Performance Measurement

ZS is a life-sciences consulting, technology and data firm providing commercial strategy, market access, medical affairs and clinical planning services.

Products: ZAIDYN, ZS Trials.ai +3 more

Evidence-backed workflow match
Matches Next Best Action & Decisioning
“Agentic AI trained in life sciences interprets customer and engagement signals, recommends next best actions and helps activate them within defined guardrails.”
Source: zaidyn.zs.com

Also offers: Segmentation, Targeting & Call Planning, Medical Insights Management, +5 more

Tika Mobile makes TikaMSL and TikaInsights for Medical Affairs teams, plus life sciences CRM, medical information, safety intake and market access tools.

Products: TikaMSL, TikaInsights

Evidence-backed workflow match
Matches Life Sciences CRM
“Whether you support disposables, diagnostics, or capital products, equip your field teams with a CRM tailored to your product offering. Provide on-the-go access to real-time sales…”
Source: tikamobile.com

Also offers: Medical Information Software Platforms, Field Medical Enablement Platforms, +2 more

Favicon of Impetus Digital

Agency · +2 more types

Impetus Digital is a life-sciences agency and services provider offering advisory boards, publication support, and virtual events.

Products: InSite Platform, InSite Events

Evidence-backed workflow match
Matches Virtual Events & Webinar Engagement Platforms
“Take your virtual and hybrid events to the next level using InSite Events™. The InSite Events™ platform is the most comprehensive, customizable, professionally serviced, virtual…”
Source: impetusdigital.com

Also offers: Advisory Board Services, Publication Planning & Management, +1 more

IQVIA is a CRO and technology provider delivering clinical trials, real-world evidence, commercial intelligence and safety operations.

Products: IQVIA Vigilance Platform, SmartSolve +4 more

Evidence-backed workflow match
Matches Engagement Orchestration & Marketing Automation
“IQVIA.ai platform configured with UI and workflows to create faster, smarter sales and marketing plans. Includes segmentation, targeting, call plan creation, digital journey…”
Source: iqvia.com

Also offers: Full-Service Clinical Trial Execution (CRO Services), Real-World Data Platform, +6 more

Neolytica is a KOL intelligence platform for KOL mapping, sentiment-based social listening and next-best-action recommendations.

Products: Ti Expert, My Insights +2 more

Evidence-backed workflow match
Matches Next Best Action & Decisioning
“Ti Expert maps expert intelligence to a recommended next best dialogue for each KOL.”
Source: neolytica.ai

Also offers: KOL Mapping & Expert Identification, Social Listening & Online Conversation Insights

Within3 is a software platform, data provider, and service provider for KOL mapping, medical insights, social listening, and virtual engagement.
Evidence-backed workflow match
Matches Virtual Events & Webinar Engagement Platforms
“…Beyond the mapping, the client leveraged Within3’s virtual engagement platform to host community meetings, online events, and training sessions.”
Source: within3.com

Also offers: Medical Insights Management, KOL Mapping & Expert Identification, +1 more

Axtria is a life sciences software and analytics provider for sales operations, commercial analytics, and real-world evidence.

Products: Axtria SalesIQ, Axtria MarketingIQ +7 more

Evidence-backed workflow match
Matches Life Sciences CRM Implementation & Migration
“Axtria’s CRM Implementation Services turn strategy into reality. We design, configure, and deploy CRM solutions tailored to your commercial and medical needs, ensuring seamless…”
Source: axtria.com

Also offers: Commercial Performance Measurement, Territory Alignment & Roster Management, +4 more

Favicon of Real Chemistry

Agency · +4 more types

Real Chemistry is a healthcare marketing and communications company offering creative, media, public relations and medical communications services.

Products: MaestroHCP, ANATOMI +1 more

Evidence-backed workflow match
Matches Engagement Orchestration & Marketing Automation
“An omnichannel orchestration platform built to turn fragmented HCP experiences into deeply connected ones.”
Source: realchemistry.com

Also offers: Creative Campaign Development, Corporate Communications & Public Relations, +2 more

Symmetryk is a software platform for compliant field medical content, HCP email controls, medical insights, and usage analytics.
Evidence-backed workflow match
Matches Approved Email & Rep-Triggered Digital
“Content administrators in Symmetryk have the power to set email controls on individual or batches of content. With clear guidelines in place, MSLs in the field can easily identify…”
Source: symmetryk.com

Also offers: Field Medical Enablement Platforms, Medical Insights Management

Trinity Life Sciences is a commercialization intelligence partner offering market access strategy, launch strategy, forecasting and market research.

Products: TrinityEDGE, InsightsEDGE +6 more

Evidence-backed workflow match
Matches Engagement Orchestration & Marketing Automation
“Orchestrator coordinates next best actions across reps and digital channels, blending AI models and rules to recommend who to engage, when, and through which channel, while…”
Source: trinitylifesciences.com

Also offers: Market Research & Primary Insights, Product Launch Strategy & Readiness, +2 more

Lumanity is a life sciences consultancy for market access strategy, health economic modeling, brand positioning and scientific communications.

Products: Lumanity Illuminator, Evidence Illuminator +9 more

Evidence-backed workflow match
Matches Engagement Orchestration & Marketing Automation
“Driven by cross-functional experts and proprietary technology, ONEE enables dynamic customer journeys through activation of timely and relevant messaging and rich audience…”
Source: lumanity.com

Also offers: Market Access Strategy & Launch Planning, Brand Strategy & Positioning, +2 more

Aissel Technologies provides KOL management software for KOL mapping and engagement, congress intelligence and HCP social listening.

Products: konectar, konectar Social +4 more

Evidence-backed workflow match
Matches Life Sciences CRM
“konectar CRM connects cross-functional teams with an omni-channel ecosystem to optimize collaboration and drive measurable business outcomes. HCP Interaction Tracking Effectively…”
Source: aissel.com

Also offers: Key Opinion Leader (KOL) & Stakeholder Engagement, KOL Mapping & Expert Identification, +2 more

Event Cadence is an event and engagement platform with expert services for medical congress planning, KOL engagement and virtual events.

Products: Engagement Suite, Event Suite +3 more

Evidence-backed workflow match
Matches Virtual Events & Webinar Engagement Platforms
“Cadence has built over 20+ features to plan & host your in-person, virtual, or hybrid event.”
Source: eventcadence.com

Also offers: Congress Planning & Scientific Engagement, Key Opinion Leader (KOL) & Stakeholder Engagement

Medispend provides software and services for investigator-initiated research, medical grants, transparency reporting, field medical work and contracting.
Evidence-backed workflow match
Matches eDetailing & Closed-Loop Marketing
“User-friendly and regulatory-compliant presentation builder feature that allows users to easily build and tailor presentations for each KOL engagement.”
Source: medispend.com

Also offers: Investigator-Sponsored Research (IIT) Management, Medical Grants Management, +3 more

WPP Life Sciences Platforms is a software platform and services provider for congress intelligence, KOL engagement, and HCP contracting.

Products: X-Fly, X-Bench +10 more

Evidence-backed workflow match
Matches Life Sciences CRM Implementation & Migration
“De-risk and accelerate your transition from Veeva to the innovative Salesforce Life Sciences Cloud”
Source: lsp.es.wpp.com

Also offers: Key Opinion Leader (KOL) & Stakeholder Engagement, Medical Insights Management, +3 more

Favicon of Valeris

Service Provider · +4 more types

Valeris provides patient access services, field teams, digital support platforms and clinical supply logistics.

Products: RxStudy Card

Evidence-backed workflow match
Matches Patient Engagement Platforms
“Available on the web and as an iOS or Android app, our engagement platform offers modern convenience at its best. Clinical content can be delivered and collected via…”
Source: valeris.com

Also offers: Field Reimbursement Manager Deployment, Comparator Sourcing & Clinical Supply Procurement, +2 more

ArisGlobal is a life sciences software company for drug safety, regulatory information, quality management and medical information.

Products: LifeSphere, NavaX +4 more

Evidence-backed workflow match
Matches Conversational AI & Virtual Assistants
“Manage routine inquiries faster using conversational AI to guide agents with live suggestions and handle basic external queries via chatbot.”
Source: arisglobal.com

Also offers: Safety Database Platforms, PV Automation & AI Case Intake, +3 more

Anju Software is a software and services provider for clinical trial management, electronic data capture, medical information, and publication management.

Products: IRMS MAX, TA Scan +1 more

Evidence-backed workflow match
Matches HCP Portal & Secure Access Platforms
“The iCare MAX portal allows HCPs or consumers to access approved content with a quick search instead of the often time-consuming process of contacting the medical information…”
Source: anjusoftware.com

Also offers: Clinical Trial Management System (CTMS), Electronic Data Capture (EDC), +2 more

Saama is a life-sciences software and services provider offering biostatistics, clinical data management, data integration and AI-enabled analytics.

Products: Smart Data Quality, Smart Medical Coding +7 more

Evidence-backed workflow match
Matches Next Best Action & Decisioning
“Real-time “Next Best Action” orchestration for personalized, data-driven rep-HCP touchpoints.”
Source: saama.com

Also offers: Clinical Data Management, Data Integration, ETL & Interoperability, +1 more

Acceleration Point makes Kwello, a Medical Affairs platform for field insights, global KOL planning and social intelligence, plus medical affairs consulting.

Products: Kwello, Kwello Insights +2 more

Evidence-backed workflow match
Matches Life Sciences CRM Implementation & Migration
“Veeva CRM Implementation & Optimization”
Source: accelerationpoint.com

Also offers: Key Opinion Leader (KOL) & Stakeholder Engagement, Medical Insights Management, +2 more

Definitive Healthcare is a data and analytics provider offering claims-based RWE, HCP/HCO reference data, and patient journey analytics.

Products: Atlas All-Payor Claims, Atlas Prescription Claims +11 more

Evidence-backed workflow match
Matches Next Best Action & Decisioning
“Drive better engagement by using predictive algorithms that suggest the next best action for your marketing and sales activities.”
Source: definitivehc.com

Also offers: Real-World Data Platform, Healthcare Professional & Organization (HCP/HCO) Data, +2 more

Clarkston Consulting is a life-sciences consulting firm providing quality compliance, digital and AI strategy, and transformation services.

Products: Cell Therapy Orchestration Platform (CTOP), Life Sciences Accelerator for S/4HANA

Evidence-backed workflow match
Matches Life Sciences CRM Implementation & Migration
“Clarkston Global offers Veeva Application Management Services across Veeva Vault, CRM, and quality platforms to support clinical, regulatory, and commercial operations.”
Source: clarkstonconsulting.com

Also offers: Quality Management System (QMS) Consulting, Transformation, Integration & Change Management, +2 more

Humigent makes commercial measurement, forecasting and incentive software, Data Lens for data quality and MSL Voice for Medical Affairs field intelligence.

Products: MSL Voice, Data Lens

Evidence-backed workflow match
Matches Next Best Action & Decisioning
“…Actionable Field Intelligence (Integrated with CRM) Transform fragmented MSL feedback into dynamic KOL briefs, next-best actions, and evidence maps that guide every interaction.”
Source: humigent.ai

Also offers: Forecasting & Demand Modeling, Medical Insights Management, +3 more